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Privacy
"RAGNARÖK ONLINE PRO" PRIVACY POLICY

Updated: 27 February 2022
Who We Are
We are Ragnarök Online pro, a private Ragnarok Online server entity created and hosted by NordGate, nordgate.org.
What This Privacy Policy Governs
This Privacy Policy applies to ragnarokonline.pro, your RO PRO user account, game account and character accounts, any content, avatar, signatures, videos or other content on the service's platforms or content which you purchase or use via ragnarokonline.pro, your account credit, payment methods, the server databases, support tickets and any other services we provide to you (we'll just call all this "RO PRO" for short).

Specifically, this Privacy Policy governs personal information and non-personal information which we collect from you when you're using the RO PRO Service. ("Personal information" means information which, on its own or in combination with other information, can be used to identify you).

We respect your right to privacy and will only process personal information in accordance with applicable data protection legislation in the EU, the USA (including the Children's Online Privacy Protection Act) and elsewhere.

RO PRO Service works with trusted partners, developers and publishers, payment providers, customer service software providers and other ("Partners”) - more on them later in this Agreement.

For personal information contained in this Privacy Policy which is used by RO PRO, RO PRO is the data controller under European Union data protection legislation. For personal information contained in this Privacy Policy which is used by our Partners in connection with RO PRO, then the relevant partner(s) will be the data controller under European Union data protection legislation.
Protecting Children
We recognise we have a special obligation to protect personal information obtained from children. Legally, children below 13 cannot have an RO PRO Service account (but their parents/guardians are welcome to sign up themselves) and we do not and will not knowingly collect personal information from any child under the age of 13 without consent from their parent or guardian.

We also have an active age verification system on when registering, which works so that if a minor enters his / her birthdate and the age is under 13, the system locks the used email address and username to prevent forging the age with a new registration attempt.

If you are a parent or a guardian and you are concerned about the transfer of personal information about your child, please contact support [at] ragnarokonline [dot] pro.
What Information We Collect
When you register an account with us, you will need to provide us: (a) your username; (b) your email address; (c) a password; (d) real name; (e) date of birth; (f) gender; and a (g) country of residence. You are responsible for keeping your information safe.

When you use the RO PRO Service, we may also collect the following information (how we use it is described later in this document):

(a) Technical details about devices which you use to access RO PRO Service, including: Internet and/or network connection (including your IP address); mobile device identifiers; your operating system, browser type or other software; your hardware details (if available); or other technical details provided by your web browser. This is technical data about our users and their actions and patterns, which does not provide personal information;

(b) Details of your use of the RO PRO Service including, but not limited to: metrics information about when and how you use our services (such as which pages you have visited and how long you spend in a specific area); traffic data; your geographical location; your purchase history; emails received; support tickets written; and links accessed;

(c) Other information required in order to help you with any queries/support you may need assistance with via the Service or customer support; and

(d) limited payment processing information, including as applicable your credit card number, name and email address (on a hashed/anonymised basis if applicable).

(e) any other information which you supply us via our services;

A quick word about payment details (if/when you use them in the RO PRO Service) this is a matter for the relevant payment method/platform/processor. We process only limited payment processing information on a hashed/anonymised basis as applicable with the exception of the user's address where the card/payment account is registered to in order to perform checks via our anti-fraud services. If you make any purchases within the Service, then we are notified by the payment processor once a transaction takes place and of course we make sure you receive your token, but we will not receive any of your actual payment details.
How We Collect Information From You
We may collect, process and use information about you in the following ways (either directly or via our Partners as explained above): (a) information you give us via your RO PRO Profile; (b) information given when you contact us or report a problem; and (c) we may also ask you to complete surveys that we use for research purposes, although you don't have to respond to them. We may collect this information via the RO PRO Service or trusted third parties connected with us for optional things like surveys or polls.

If we suspect a fraud, we may be forced to request a copy of your personal ID or a passport, where you can smudge the actual ID number. We are only interested in your name, gender, age and location - the information you provided us with upon registering to RO PRO service certifying it is valid.
Where We Store Your Information
All information you provide to us is stored on our secure servers or those of our trusted partner services. We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security to prevent unauthorised access to our servers and services.
How We Use Your Information
We will use the above information in the following ways:

(a) To enable RO PRO functionality that helps you and your friends keep updated about what you're doing within RO PRO's Service, e.g. notifying you and your RO PRO friends about your activity, your thoughts, problems, fixes, updates, releases, etc.

(b) To ensure that the Service are presented in the most effective manner for you and for your computer or other device from which you access the RO PRO Service.

(c) To provide you with information, products or services that you request from us and which we feel may interest you - in particular, we may send you newsletters or emails about RO PRO's services (of course, it's optional).

(d) To carry out our obligations arising from any contracts between you and us.

(e) To allow you to participate in interactive features of the RO PRO Service when you choose to do so.

(f) To notify you about changes to RO PRO services.

(g) To improve or modify the RO PRO Service, for example based on which areas of the site you use the most and how you use them.

(h) To calculate conversion rates and other elements of RO PRO performance.

(i) In connection with the services of our Partners, such as payment processors, located in and outside the European Union, but only to the extent necessary to provide those services.

(j) to complete any required anti-money laundering or antifraud reviews required by applicable governments or authorities or applicable legal requirements and regulations on RO PRO;

We might share some aggregated and general nonpersonal data on user behaviour (e.g. sales per region) with third party partners who work with us to provide RO PRO Service services to you (for example, with developers/publishers/content creators selling packages on RO PRO or with payment providers) in order to support, improve or amend RO PRO's services or to help to improve products which you have bought. We may also share information with data analysis services to help us run RO PRO.

Please remember that any communications you have via RO PRO (e.g. via private messages, support tickets, public/3rd party services, or other listings) may reveal your username/screen name, other details about you and the content of any communications by you with other users. Also, any information you post publicly using the RO PRO Service (e.g. your public profile) will be publicly available to RO PRO users and others. We are not responsible for your use of otherwise private personal information, which you make available via RO PRO's Service, or the activities of other users or other third parties to whom you give or make available your information.
Third Party Information Collection and External Services
RO PRO may, from time to time, contain links to and from the websites or services of third parties (e.g. to developers or 3rd Party Service Providers). In addition, third parties (e.g. games developers/publishers) may also collect personally identifiable information (e.g. your email address or name) if you want to access additional game services, but they can collect any such information only after you have been informed of it and consented to it. This may include saving information to your RO PRO Service profile in relation to their services (such as, for example, providing feedback or reviews). Our Privacy Policy does not extend to these external sites or companies, so please refer directly to their privacy policies.
Other Stuff
Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.

In the unlikely event of a reorganisation or merger of RO PRO or RO PRO accounts we may transfer personally identifiable information to an involved third party who will protect this to at least the same level as we do in this Privacy Policy.

Due to the nature of the RO PRO service, its global infrastructure and database distribution, your information is transferred regularly in and outside of European Union.
Your Rights
You have the right to withdraw your consent for processing of your personal information for marketing purposes at any time. You can change your email settings within your RO PRO account and email communications from RO PRO to you will contain an opt-out/unsubscribe option, should we offer other email services other than system announcements or alike.

Depending on where you live, you may have additional privacy rights. For example, in the EU you have the right to access information held about you and you may also contact us to request that we delete your personal information from our system; and you may have the legal right to ask us to rectify/correct your personal information if appropriate. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate or infringe the privacy of others. Of course, you will be notified in advance.

If you have any queries on your rights, contact support [at] ragnarokonline [dot] pro.
Changes to This Privacy Policy
We may change this Privacy Policy if we think it's necessary, e.g. for legal reasons or to reflect changes in RO PRO's services. If so, we will make the changed Privacy Policy available online and (if you have an RO PRO account) we'll email you to explain the changes. We will also update the "Updated" date.

Once we change the Privacy Policy, it will become legally binding on you 30 days after we post it online. During that period, you're welcome to contact us if you have specific questions about the changes.

If you don't agree to those changes (regardless of whether you email us), then unfortunately we must ask you to cease using RO PRO's Service. We're sorry we have to say that, but we hope you'll appreciate that for RO PRO to work properly we need to have everyone using it under the same rules instead of different people having different rules. That's why we encourage you to get in contact if you have queries.
User agreement
We'd also like to remind you that our EULA and Terms pages have more information about how we operate RO PRO and they have a number of sections which apply to this Privacy Policy too. You can read all about them from the footer links.